What do the CDR Hangup Causes mean?
Last Updated a year ago
The following describe some of the more common Hangup Causes.
- User spoke to another User and then transferred a call
- Call went to multiple endpoints for a single User Extension (i.e. hard phone, soft phone, mobile phone app) and one of those endpoints received the call while the other(s) did not
- e.g. Call from 7054171616 goes to Ext 1000, and Ext 1000 is set up on a hard phone and a mobile phone app
- The Mobile phone app (at Ext 1000) gets the call first, so hard phone (also at Ext 1000) lost the race for the call
- These are calls where the User connected to a voicemail and left a message, or didn’t, but never hung up the call ; the call eventually reaches the called voicemail's timeout
- The call was connected and ended as expected; one party or the other ended the call after being connected
- The call rang out. Could be one longer than normal ring or multiple rings
- Call disconnected due to an incorrect configuration
- Person who originated the call hung up before the other side answered
- Outbound originator = User
- Inbound Originator = Caller
- This is usually associated with NAT (Network Address Translation) problem; a Firewall issue on the end where the phone is