Frequently Asked Question

How do I perform a 3-Way call?

Last Updated 2 months ago

If 3-Way calling has been enabled for your Users, simply do the following:

  • While on a call with someone simply dial:
      • *5 (to dial an outside phone number)
        • The person you are speaking with will automatically be put on Hold
        • The User will hear a dial tone
        • The User must dial ‘1’ and the 10-digit number they want to call (to dial an outside phone number)
      • *4 (to dial another Extension)
        • The person you are speaking with will automatically be put on Hold
        • The User will hear a dial tone
        • The User can dial the Extension they want to call
    • Once the person answers, the User can press ‘0’ to connect all 3 parties. The User can hang up at any time to leave the call, and have the other 2 parties remain connected
    • If the User wants to just connect the 2 other parties without doing a 3-Way call, they do not need to press ‘0’ and can just hang up the call on their (User) phone, and have the other 2 parties remain connected

If you are not sure if your Users have this capability, please contact the Support Team.

Help Topics
  • General Inquiry

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