How do I place calls on Hold on my Polycom device?

Last Updated a year ago

You can place any active call on hold. A held call displays in Calls and Lines view as follows:



To hold a call:

  • From Lines or Calls view, press Hold. If you’re in Calls view, be sure to highlight the call first.

To resume a held call:

  • Do one of the following:
    • From Lines view, press Resume. If there’s more than one held call on the line, the last call that you held will be resumed. If you have multiple lines and you press Resume, the last call that you held—on either line—will be resumed
    • From Calls view, use the up and down arrow keys to highlight the call, and press Resume



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