How do I check Voicemail on my Polycom device?

Last Updated a year ago

The following buttons will be referenced in this article: Voicemail



Your phone may indicate new voicemail messages by the following:

  • A message in the status bar, as shown next. The message indicates the number of new messages you have. The count is a total of all messages on all lines on the phone


  • A flashing Message Waiting Indicator, located at the top-right of your phone
  • An audible alert (if your phone is on-hook)

Note: Temporarily Removing Message Indicators

To temporarily remove the message counter, press the Voicemail button, and select Message Center (or select Messages from Home view, and select Message Center) and press Clear. After a period of time—usually about an hour or two—the message indicators will display again.

To listen to voicemail messages:

  1. Press the Voicemail button, and select Message Center. Or, from Home view, select Messages, andand select Message Center
  2. If multiple lines are configured on your phone, the Line Select screen displays. Use the up and down arrow keys to select the line that has the message
  3. From the Messages screen, press Connect and follow the prompts



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